Frequently Asked Questions
Everything you need to know about bringing Solara into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our specialized white-glove service and typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on Solara home products?
Yes, all Solara furniture and decor items come with a comprehensive 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
Sustainability is at our core. We partner with FSC-certified suppliers to ensure our timber is harvested responsibly, and we utilize eco-friendly finishes to minimize environmental impact.
Can I track my order once it has been placed?
Absolutely. Once your order departs our warehouse, you will receive an email confirmation with a tracking link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.